ENDOCRINOLOGY CONSULTATION FEES

As a precautionary measure, all consultations are conducted by TELEHEALTH (video/phone) until further notice. Same fees and Medicare rebates apply for Telehealth Consultation as Face to Face (see table below).

Payment

• Payment will be taken over THE phone on the morning, prior to your appointment

Medicare
(A) Eligibility

• You do not need a referral letter to see Dr Fong, however without a valid referral letter you will not be entitled to claim Medicare rebate. 

1. GP referral is valid for 12 months. Specialist referral is valid for 3 months.
2. Your name (per Medicare card) must be on the referral letter .
3. The referral letter should be addressed to Dr Fong.
4. The referral letter must be dated the same day of the appointment or earlier.

• You need a valid Medicare card to claim Medicare rebate. Your Medicare card details are required to process your claim with Medicare after the consultation.
• Please note this special Telehealth Medicare rebate is only available during this Covid-19 period as legislated by the government.

(B) Medicare Rebate
With a valid referral letter and Medicare card, you are entitled to receive the following approx amount (see "consultation fees" table).

ENDOCRINOLOGY - Complex

Urgent appointments (within the week) are available for pregnant patients.

Endocrinology Consultation	Upfront Fee	Medicare Rebate (before the Safety Net)	OUT OF POCKET (OOP) gap
INITIAL complex	$380	$240.75	$139.25
FOLLOW–UP complex (x 2 visits)	$170	$120.55	$49.45

ENDOCRINOLOGY - Standard

Endocrinology Consultation	Upfront Fee	Medicare Rebate (before the Safety Net)	OUT OF POCKET (OOP) gap
INITIAL standard	$340	$137.65	$202.45
FOLLOW–UP standard	$170	$68.90	$101.10

SMS confirmation

We will send a SMS reminder one week before your appointment. Please reply “Y” if you can attend or “N” if you wish to cancel/reschedule. If you don’t have a mobile, please email or call the day before to confirm.​
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Late arrivals

To minimise the delay for other patients and the flow of the clinic, we may need to reschedule or reduce the length of the consultation if you are late.  ​Please advise reception if you are running late as alternative arrangements may be possible.
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Cancellation policy

• If you are unable to attend this appointment, please notify us at least 24 hours in advance by email ([email protected]) or reschedule/cancel.
• A late cancellation (<24 hours’ notice) or non-attendance ("no show"), will attract a cancellation/non-attendance fee of $50. To secure a subsequent appointment, the cancellation/non-attendance fee has to be settled prior. This fee is not entitled to Medicare rebate. 
• Please note that on rare occasions we may have to reschedule your appointment due to Dr Fong's commitments or in the event of an emergency. 
• As time is valuable to all, we’d appreciate your kind understanding and adherence to our cancellation/non-attendance policy in enabling us to provide quality and efficient services to all patients wishing to see Dr Fong.